Welcome to the NonTox Marketplace, your one-stop destination for a wide variety of high-quality products from multiple suppliers across the United States. Our shipping policy is designed to provide you with clear information on how we handle the processing and delivery of your orders. Please take a moment to review our these policies to understand how we handle shipping, delivery times, fees, and more.
Order Processing Time
All our suppliers, based in the United States, have a processing time of 1-3 business days for your order. This time frame includes order verification, quality control, and packaging. Please note that business days exclude weekends and holidays
Once your order has been processed by the supplier, you can expect the following estimated shipping times:
- Standard Shipping: 2-7 business days for delivery, depending on your location and the shipping method chosen.
- International Shipping: Currently, we only offer shipping within the United States.
Please note that the total delivery time includes both the supplier processing time and the shipping time, and it may vary based on factors such as your location, product availability, and unforeseen circumstances, such as weather events or carrier delays.
Shipping fees are calculated based on our cost to have the product shipped from the supplier. We never exceed the base shipping price of $4.99, and all orders over $50 receive free shipping.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and progress of your shipment. If you have an account with us, you can also log in to your account to track your order.
Please be aware that certain products may be subject to shipping restrictions or may not be eligible for international shipping due to legal regulations or other limitations. We do our best to provide information on product-specific shipping restrictions on the product pages.
In the event that a package is deemed undeliverable due to incorrect shipping information provided by the customer or other reasons beyond our control, the customer will be responsible for any additional shipping fees required for re-shipment.
Lost or Damaged Shipments
While we take great care to ensure the safe delivery of your orders, we understand that accidents can happen. If your order arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure you receive a satisfactory solution.
If you have any questions, concerns, or require further assistance regarding our shipping policy or your specific order, please don’t hesitate to reach out to our customer support team at firstname.lastname@example.org
Thank you for choosing the NonTox Marketplace for your shopping needs. We appreciate your trust and look forward to serving you.